FAQ
What is the background of our company?
We have over 24 years of experience in 0EM manufacturing, serving renowned international brands like Anta, Columbia, Camel, JEEP, JackJones, and so on.
Our factory own extensive faciliies, covering an area of over 200,000m², including workshops spanning 150,000m² and dormitory buildings 20,000m².
With 60 garment production lines and over 3,000 professional garment employees, what we can offer are eficient and reliable production.
What are our main products?
We speciaize in a wide range of products, including Pufer Jackts, Tactical clothing,3 in 1 camouflage jacket, Polo shirts, Hoodies & sweatshit, eisure Wear and etc..
What customization projects can we support?
Our dedicated R&D team excels at providing customized solutions for fabric, logo, size, style, and trims (woven labels, laundry labels,packaging bags, etc.),tailored to your specific requirements.
What is our policy for resolving issues with custom samples?
For logo customization, sample production takes approximately 7-10 days before shipping. Non-logo samples can be shipped within 3 days.
Customized samples involving logo processes may incur an opening edition fee, which can be refundable when bulk orders placed.
If samples you received do not meet your requirements,our sales team can be reached out to find the reasons, then find a win-win solution for the development. As a sign of our commitment to cooperation, we could discuss how to solve the problem, so as to move on to future production.
How can we provide free samples?
Each month, our store holds promotionalactivities.lf you're interested in specific products, please contact our sales assistants, and we'll provide samples free of charge.
We conduct 1-2 live streams per week (Wednesday/friday). By visiting our store during the live streams and paying atenion, you'll also have the opportunity to receive free samples.
What is the production cycle for our products?
Below 500 pieces:7 days
500-10,000 pieces: 15-20 days
Above 10,000 pieces: Negotiable
What payment terms do we offer?
We accept various payment methods, including Credit Card, PayPal, T/T, Western Union, Google Pay, Apple Pay, and so on.
What logistics channels do we provide?
We offer flexible shipping options:
Express delivery:7-15 days
Railway delivery: 20-40 days
Sea delivery: 20-30 days
Freight Forwarder delivery, and etc.. You can choose the most convenient shipping way you like.
What after-sales service do we provide?
We are available 24/7 online. just inform us about your needs, and we'll do our best to help you.